What our Customers say...
Based on my experience with the team I worked with from SERVPRO of Burbank, they were beyond helpful and professional. I worked directly with Patty Coronado mostly as well as Scott Keller. Patty was extremely professional, helpful, timely, organized and honest and was an extreme pleasure to work with. Patty made us feel safe and taken care of in a time of devastation and loss and stress. Scott Keller was always available to answer any questions we had and reassured us that we were in the best of hands.
All personnel were professional/caring from start to finish.
Grant and April were great and provided excellent customer service!
Patty, I cannot thank you enough! It has been 4 1/2 years since the fire and you and your team have been so helpful, patient, professional, a pleasure to work with ....etc.... I could go on and on! I am happy it’s all over with but I will miss working with you very much! I wish I had more room to comment about how AMAZING you all have been!!!!!! I wish you the best in everything you do in the future and I hope our paths cross again.
Patty Coronado is an invaluable representative – she is knowledgeable, courteous, on-time and has an uncanny memory for and attention to detail. She also manages her team well.
I am very grateful to SERVPRO of Burbank. They came out on a holiday and were kind, caring and professional. They checked on our status multiple times.
To say I'm satisfied...is an understatement. I particularly appreciated Grant's willingness to come early in the day!
Danny Chavez and Scott (supervisor) were excellent in their knowledge and customer service. Esdras and his crew (we had multiple) were excellent as well and very conscientious.
This employee [Danny] is a keeper...what a gentleman! It was a pleasure to talk with him. He is knowledgeable and good working.
Jeremiah and his team were very helpful in restoring our property very quickly and with great customer service! Thanks again!
Excellent job. Will always call first for HOA work.
No recommendations - there service is impeccable. Anita and Derrick were great to work with, extremely organized and handled my every need and concern.
All SERVPRO of Burbank team members were very kind and showed concern for my family & myself. Much appreciated!
Excellent service and work. Very customer service-oriented.
Everyone was GREAT. Very helpful during this stressful experience. Thank you!!
Service was great. Alex and John did a great job.
The team was very thorough and I appreciated the help when there was a fire in the attic.
Patty Coronado is the best!
The whole crew was very professional, prompt and great to work with.
Very professional, great service, very attentive.
I just want to tell you that Junior was a courteous and respectful person. He listened to all my questions.
Always on time. Always professional.
Drew was very accommodating! This is the 3rd time I have needed SERVPRO of Burbank and each time they do a great job!
Great job! Saved all that they could!
Very professional & job well done - no recommendations necessary!
Mr. Shawn was very nice to me in every way.
I'm happy with their work...so friendly! I'll recommend them to any friend.
Bryce and the other guys who assisted very awesome. They made a difficult process as easy as it could be. SERVPRO of Burbank is lucky to have them.
We were very pleasantly surprised with the cooperation of SERVPRO of Burbank.
SERVPRO of Burbank, your team is excellent! Great job, took good care of our belongings and your team was beyond professional. Excellent job and thanks so much for your services. We had an excellent experience.
Incredibly professional, polite & knowledgeable - great job!
Fantastic Service! Thank you.
Very helpful during this awful experience!
Always courteous, friendly and professional; we were very impressed!
Clean, Friendly, Informative. Great job!
Clone Esdras and Scott and give them raises! Really your reps Esdras and Scott are wonderful.
SERVPRO of Burbank made a horrible experience tolerable. They came in and within 15 minutes, they had a crew here and took control of the situation. Throughout the whole experience, they guided us and gave advice that helped us through the process. Everyone we dealt with was so great. I’ve not been able to say enough nice things about SERVPRO of Burbank to anyone that would listen.
They were angels who rescued our kitchen, family room, dining room, living room and three bedrooms; like magicians with a smile in their hearts.
I recently sustained severe water damage throughout my home. The Hartford insisted that they send the best of the best, and they were right!
Excellent and Friendly Service. All questions were answered in a clear manner.
Everyone was very helpful and did things beyond what was expected. Thank you!
No recommendations really. I have never seen such professionalism in service. Continue the great work you provide!
SERVPRO of Burbank’s effective and efficient on-site management/decision-making resulted in (a) minimal drywall damage (b) a wood floor REPAIR scope instead of wood floor REPLACEMENT. Additionally, the techs were courteous and punctual and SERVPRO of Burbank exhibited overall easy-to-access communication by phone or e-mail.
SERVPRO OF BURBANK was on time, knowledgeable and very professional. It was a relief to meet with your staff to address the issues with the flood because they took immediate action to remediate the problem, including taking care of the paperwork required by the insurance company to move forward with the restoration process. They were clean, neat and well organized. It was a relief considering the circumstances. Thanks for your prompt and efficient service; we'd gladly use your company again.
I have to say I’m really, really impressed with the guys that are working here. They’re very clean, articulate, polite and courteous. I’m also impressed with how you guys are doing the remediation. I know, often, people don’t take the time to call and say positive things but I think here it’s definitely warranted.
We want to thank Junior Diaz and his crew for the outstanding work they did cleaning up and testing the affected areas to prevent mold. Junior was knowledgeable, courteous, and always available. We would use SERVPRO OF BURBANK again based on his fine work.
Excellent work, professional and very knowledgeable. 10's across the board.
SERVPRO of BURBANK deserves the highest accolades available!
Thank you for everything during this whole emotional and stressful process, SERVPRO OF BURBANK has been very accommodating and professional. Special recognition and thanks to Patty Coronado in her ability to treat our possessions as her own especially Sercin's memorabilia and antiques. Patty did an outstanding job managing her team and coordinating everyone.
Not once, but twice, we depended greatly on SERVPRO OF BURBANK to help us during dire catastrophes. Each time your highly qualified staff rose to the challenges. Thank you for a job extremely well done!
They did everything correctly and are very nice people!
I would like to thank you for excellent service. Everyone that came was very polite and professional. Special thanks to Ryan he was instrumental in clear explanation of the job and was very thorough with his checks of the work-site.
The SERVPRO office staff Yvonne, Taylor and Amanda were fantastic in keeping us informed during the whole process.
SERVPRO of Burbank was extremely professional, knowledgeable, courteous, polite, friendly and well-spoken. Thank you!
Professional, punctual and efficient. Grant and team were a pleasure to work with!
Amanda, thank you so very much!!! It’s people like you that keep customers wanting to come back to your place of business. I hope your supervisor knows what a valuable asset you are to SERVPRO. I have been with the Burbank Fire Department for 30 years, have seen many fires with SERVPRO showing up after we leave, but I never realized what a real professional service it is that you provide. Thank you so much again.
SERVPRO was contracted by our insurance company to clean our furniture and belongings after a bedroom ceiling collapsed in our apartment. Plaster chunks and dust were everywhere! Also, when the ceiling was replaced, additional plaster dust spread throughout the apartment, as the workmen did not properly seal off their workspace. SERVPRO did an excellent job cleaning up behind both collapse and the workmen! The team (Danny, Chase, Queta, Patty, Yolanda and Karla) showed up on time; they were courteous, professional, and very organized. There was a question about what rooms were covered in the contract to be cleaned; it was resolved quickly and politely. We gave them a map for where our belongings should be placed (the workmen had stacked everything haphazardly throughout the apartment); the SERVPRO folks confirmed correct placement as they went. We are very happy with the results; if we could hire that team directly for regular cleaning, we would!
The fellows did a great job and were courteous.
Great job - Dave [franchise owner], you have good guys working for you.
A million thanks to Danny for helping me so much!
Your team is supportive - Good listeners! Appreciated their help. Especially Chase.
All the technicians were very knowledgeable and courteous. Office staff always called to let me know when they were coming. Thank you!