What our Customers say...
Our master bathroom flooded and water poured down through the floor into the kitchen below. Gage from SERVPRO came out the same day and inspected the damage. He was able to start work on the demolition and drying out that same day. Gage was on time and answered all our questions and was very polite and professional.
From the day we had our fire, this Co was there and AMAZING!! Not pushy, but caring and professional. They were beyond helpful with all our needs and the work they did was amazing. We worked with Grant and I cannot say enough good things about him. He was always available and really helped us navigate throughout the whole process. Really put our minds at ease. The whole staff that worked on our house was amazing too. They were fast and detailed. I cannot recommend this Co any higher. If I could give it 10 stars I would. Thank you thank you thank you!!!
A huge thank you to the SERVPRO of Burbank Team who serviced our house. Our house had a smoke damage, fortunately we called Scott Kellar and in a couple hours he arrived at our home with his professional team. They were very professional, polite and very helpful explaining the process of cleaning. The team at SERVPRO of Burbank met and went above my expectation of a restoration service. Scott Kellar and his team Patty, Cesar, Jesus, Esdras, and Louie were great, very helpful throughout the process and they did the impossible to accommodate us during this difficult time. We can’t thank them enough! Simply the best and highly recommend them.
My family experienced a nightmare when water began rushing down from our living room ceiling a few days before an event we had planned months before. I was in a panic and called SERVPRO of Burbank and they were out immediately and began cleaning up the water. Scott was kind and explained things thoroughly to my husband and I and even showed my son how some of the machines worked. They were our heroes and we were able to still have the party we had planned which was a great success. I would definitely choose SERVPRO of Burbank over an other company!!
Unfortunately, in the hotel business sometimes we are in need of post mortem clean up assistance and we ALWAYS call SERVPRO of Burbank. They are very professional and discreet and the job is done with the upmost care. They make a very uncomfortable situation easier. My company will continue to use SERVPRO of Burbank for biohazard cleaning issues
I called SERVPRO of Burbank after my husband and I hired a contractor to remodel our kitchen and he found black mold behind the walls. Due to previous water damage, we were unaware that the mold had grown. Scott came out and inspected the mold and after having it tested found that it could be harmful to our young children. SERVPRO of Burbank was very concerned for our familys’ health and sectioned off that part of the house so that we would not breathe the mold in and completed the work very swiftly so we could get the use of our kitchen back and feel safe in our home. Patty and Amanda were very kind when we spoke to them during this stressful time and the work was even done while we were at work and the kids were at school. If you ever have mold, SERVPRO of Burbank are the ones’ you want to deal with it!
SERVPRO of Burbank was fantastic from the very start! I was very upset when my kitchen experienced a grease fire and Grant was very kind explaining the step-by-step process that would happen, Amanda was very kind scheduling around my work schedule and John and Dennis were always very professional and focused. I've had damages to my home before and the workers spent a lot of time sitting around or didn't clean up after themselves but these guys were top notch! I would definetly recommend SERVPRO of Burbank
Great service was preformed by SERVPRO of Burbank by Oscar and David! Will recommend SERVPRO of Burbank to customers because of their prompt professional service!
Since the first day SERVPRO of Burbank came out for our water damage, we have had nothing but amazing service.
With Oscar who came the first day day assessing the damage. Esdras and Cesar came the last couple of days to remove all the damage, clean up etc. Answering all of our questions, telling us what was found and what we have to do next, I would highly recommend using this company.
With all the concerns I had on my end to deal with to make my home safe for my family, SERVPRO took most of the concerns off my plate. Our house is clean again and all within a week!
Thank you SERVPRO and big thank you to Esdras and Cesar!!!
We had a great experience through out the entire process. We had 2 technicians come out named Oscar and Erwin. They were beyond helpful, understanding, and extremely professional. I would definitely recommend them!
Very professional and helpful remediation team. Ezra, Cesar & Dennis were very thorough ensuring all water damage issues were resolved. I appreciate their advice given that resulted in quick resolution. Grant, the production manager, was also very understanding and accommodating during this difficult time. Thanks to everyone at SERVPRO of Burbank who helped to repair my home back to normal or supported in other ways during my broken water heater & damage ordeal!
We had a leak coming down from upper unit and SERVPRO of Burbank come out to repair the damages. Esdras came multiple times to check the equipment and moisture level and he was always on time and very professional. I would highly recommend SERVPRO of Burbank to all my friends and family!! Amazing work! Amazing service! Thank you so much!
Had some water damage in our townhouse. SERVPRO of Burbank was prompt, knowledgeable and easy to work with. They showed up when they said they would and they did a good job. They even had to remove some baseboard molding to see if the water had seeped behind and took great care in removing it so it could be replaced. Hopefully, we won't have need for their services anytime soon, but if we do, we won't hesitate to call.
Awesome job SERVPRO of Burbank team. Beginning with Grant and then with Esdras and Edwin this nightmare felt manageable. They kelp me informed step by step and answered my "panic" questions and reassured me. Job was completed in a timely fashion understanding that the entire family, including 4 animals were stressed out. I would not hesitate to call them again.
Table are turned on me! SERVPRO of Burbank is one of my customer and now I am one of theirs, no fun! We installed Pex in our home 6 years ago and a connection in the attic from the Pex to Cooper failed and leaked, mind you at midnight on a weekend of course. My insurance company was great and offered me options and my adjuster has worked with SERVPRO of Burbank many times, so I said sure. They were great from the get go and scheduled me in right away. The father and son team of Dennis and Dominic came out and hooked up my two dryers and Dehu and I moved to the sofa for a few days. Everyday they were very accommodating in meeting me in the afternoon to check my reading on the Dehu. SERVPRO of Burbank i also cut out the drywall to dry out the attic space and when finished they sealed it temporarily till Spangler and Sons could come out and repair the ceiling. SERVPRO also contacted the Envirocheck for me to set up air testing for Asbestos. Everything was handle very well and I would recommend SERVPRO of Burbank to anyone dealing with water damage.
Had the unfortunate experience of TWO plumbing leaks in the span of two weeks. Both times, Jesse and Gage came out and handled not only the water detection and mitigation but also did a wonderful job reassuring my wife (and me) that they would work with our insurance company in a thorough and ethical manner. Could not recommend SERVPRO of Burbank and Jesse and Gage any stronger. Thanks so much for making an awful situation a bit more tolerable.
I just wanted to say that SERVPRO of Burbank was highly professional and prompt when they said they'd be here! They were here always on time, to Monitor there equipment every day they made this process as easy as possible all the way from the office staff Heidi was absolutely fabulous to Jesse and David and all the other professionals that came out each and everyone of them was very courteous and got the job done as fast as possible!
I highly recommend SERVPRO of Burbank
What can I say about a man who took his time to come and give me a free inspection?
At no time he tried to sell me anything that I didn't need polite and honest !!!
Thanks Scott Keller for your help today and I will be in touch after I get insurance of mine involved!
Good guys are rare ...
Based on my experience with the team I worked with from SERVPRO of Burbank, they were beyond helpful and professional. I worked directly with Patty Coronado mostly as well as Scott Keller. Patty was extremely professional, helpful, timely, organized and honest and was an extreme pleasure to work with. Patty made us feel safe and taken care of in a time of devastation and loss and stress. Scott Keller was always available to answer any questions we had and reassured us that we were in the best of hands.
All personnel were professional/caring from start to finish.
Grant and April were great and provided excellent customer service!
Patty, I cannot thank you enough! It has been 4 1/2 years since the fire and you and your team have been so helpful, patient, professional, a pleasure to work with ....etc.... I could go on and on! I am happy it’s all over with but I will miss working with you very much! I wish I had more room to comment about how AMAZING you all have been!!!!!! I wish you the best in everything you do in the future and I hope our paths cross again.
Patty Coronado is an invaluable representative – she is knowledgeable, courteous, on-time and has an uncanny memory for and attention to detail. She also manages her team well.
I am very grateful to SERVPRO of Burbank. They came out on a holiday and were kind, caring and professional. They checked on our status multiple times.
To say I'm satisfied...is an understatement. I particularly appreciated Grant's willingness to come early in the day!
Danny Chavez and Scott (supervisor) were excellent in their knowledge and customer service. Esdras and his crew (we had multiple) were excellent as well and very conscientious.
This employee [Danny] is a keeper...what a gentleman! It was a pleasure to talk with him. He is knowledgeable and good working.
Jeremiah and his team were very helpful in restoring our property very quickly and with great customer service! Thanks again!
Excellent job. Will always call first for HOA work.
No recommendations - there service is impeccable. Anita and Derrick were great to work with, extremely organized and handled my every need and concern.
All SERVPRO of Burbank team members were very kind and showed concern for my family & myself. Much appreciated!
Excellent service and work. Very customer service-oriented.
Everyone was GREAT. Very helpful during this stressful experience. Thank you!!
Service was great. Alex and John did a great job.
The team was very thorough and I appreciated the help when there was a fire in the attic.
Patty Coronado is the best!
The whole crew was very professional, prompt and great to work with.
Very professional, great service, very attentive.
I just want to tell you that Junior was a courteous and respectful person. He listened to all my questions.
Always on time. Always professional.
Drew was very accommodating! This is the 3rd time I have needed SERVPRO of Burbank and each time they do a great job!
Great job! Saved all that they could!
Very professional & job well done - no recommendations necessary!
Mr. Shawn was very nice to me in every way.
I'm happy with their work...so friendly! I'll recommend them to any friend.
Bryce and the other guys who assisted very awesome. They made a difficult process as easy as it could be. SERVPRO of Burbank is lucky to have them.
We were very pleasantly surprised with the cooperation of SERVPRO of Burbank.
SERVPRO of Burbank, your team is excellent! Great job, took good care of our belongings and your team was beyond professional. Excellent job and thanks so much for your services. We had an excellent experience.
Incredibly professional, polite & knowledgeable - great job!
Fantastic Service! Thank you.
Very helpful during this awful experience!
Always courteous, friendly and professional; we were very impressed!
Clean, Friendly, Informative. Great job!
Clone Esdras and Scott and give them raises! Really your reps Esdras and Scott are wonderful.
SERVPRO of Burbank made a horrible experience tolerable. They came in and within 15 minutes, they had a crew here and took control of the situation. Throughout the whole experience, they guided us and gave advice that helped us through the process. Everyone we dealt with was so great. I’ve not been able to say enough nice things about SERVPRO of Burbank to anyone that would listen.
They were angels who rescued our kitchen, family room, dining room, living room and three bedrooms; like magicians with a smile in their hearts.
I recently sustained severe water damage throughout my home. The Hartford insisted that they send the best of the best, and they were right!
Excellent and Friendly Service. All questions were answered in a clear manner.
Everyone was very helpful and did things beyond what was expected. Thank you!
No recommendations really. I have never seen such professionalism in service. Continue the great work you provide!
SERVPRO of Burbank’s effective and efficient on-site management/decision-making resulted in (a) minimal drywall damage (b) a wood floor REPAIR scope instead of wood floor REPLACEMENT. Additionally, the techs were courteous and punctual and SERVPRO of Burbank exhibited overall easy-to-access communication by phone or e-mail.
SERVPRO OF BURBANK was on time, knowledgeable and very professional. It was a relief to meet with your staff to address the issues with the flood because they took immediate action to remediate the problem, including taking care of the paperwork required by the insurance company to move forward with the restoration process. They were clean, neat and well organized. It was a relief considering the circumstances. Thanks for your prompt and efficient service; we'd gladly use your company again.
I have to say I’m really, really impressed with the guys that are working here. They’re very clean, articulate, polite and courteous. I’m also impressed with how you guys are doing the remediation. I know, often, people don’t take the time to call and say positive things but I think here it’s definitely warranted.
We want to thank Junior Diaz and his crew for the outstanding work they did cleaning up and testing the affected areas to prevent mold. Junior was knowledgeable, courteous, and always available. We would use SERVPRO OF BURBANK again based on his fine work.
Excellent work, professional and very knowledgeable. 10's across the board.
SERVPRO of BURBANK deserves the highest accolades available!
Thank you for everything during this whole emotional and stressful process, SERVPRO OF BURBANK has been very accommodating and professional. Special recognition and thanks to Patty Coronado in her ability to treat our possessions as her own especially Sercin's memorabilia and antiques. Patty did an outstanding job managing her team and coordinating everyone.
Not once, but twice, we depended greatly on SERVPRO OF BURBANK to help us during dire catastrophes. Each time your highly qualified staff rose to the challenges. Thank you for a job extremely well done!
They did everything correctly and are very nice people!
I would like to thank you for excellent service. Everyone that came was very polite and professional. Special thanks to Ryan he was instrumental in clear explanation of the job and was very thorough with his checks of the work-site.
The SERVPRO office staff Yvonne, Taylor and Amanda were fantastic in keeping us informed during the whole process.
SERVPRO of Burbank was extremely professional, knowledgeable, courteous, polite, friendly and well-spoken. Thank you!
Professional, punctual and efficient. Grant and team were a pleasure to work with!
Amanda, thank you so very much!!! It’s people like you that keep customers wanting to come back to your place of business. I hope your supervisor knows what a valuable asset you are to SERVPRO. I have been with the Burbank Fire Department for 30 years, have seen many fires with SERVPRO showing up after we leave, but I never realized what a real professional service it is that you provide. Thank you so much again.
SERVPRO was contracted by our insurance company to clean our furniture and belongings after a bedroom ceiling collapsed in our apartment. Plaster chunks and dust were everywhere! Also, when the ceiling was replaced, additional plaster dust spread throughout the apartment, as the workmen did not properly seal off their workspace. SERVPRO did an excellent job cleaning up behind both collapse and the workmen! The team (Danny, Chase, Queta, Patty, Yolanda and Karla) showed up on time; they were courteous, professional, and very organized. There was a question about what rooms were covered in the contract to be cleaned; it was resolved quickly and politely. We gave them a map for where our belongings should be placed (the workmen had stacked everything haphazardly throughout the apartment); the SERVPRO folks confirmed correct placement as they went. We are very happy with the results; if we could hire that team directly for regular cleaning, we would!
The fellows did a great job and were courteous.
Great job - Dave [franchise owner], you have good guys working for you.
A million thanks to Danny for helping me so much!
Your team is supportive - Good listeners! Appreciated their help. Especially Chase.
All the technicians were very knowledgeable and courteous. Office staff always called to let me know when they were coming. Thank you!